For online shops and service providers
Know what your customers think
Measure customer satisfaction and NPS, collect reviews and show the best ones on your own site.
Customers are happy to tell you what went well and what could be better, as long as it takes little effort. With Peiley you put a short questionnaire on your site, send it after an order or appointment, or ask for a star review.
- Survey
What you use Peiley for
NPS and customer satisfaction
Ask how likely customers are to recommend you, on a scale of 0 to 10, followed by an open question. If you start with the Measure NPS option, you see the NPS summary on your results page.
- Survey
Reviews on your own site
Customers give stars and write what they thought. You can approve reviews first, and a review wall shows the best ones on your site.
- Survey
A questionnaire on your site
Embed a poll on your site with an iframe that resizes itself, a script or a button. Or send an invitation to your contacts after an appointment. From Basic on, you use your own colours and logo.
- Survey
Sample questions you can copy
- How likely are you to recommend us? (0 to 10)
- How satisfied are you with the delivery? (1 to 5)
- What could we do better?
- How did you find us?
Good to know
- You don't get an email for a new response. You see new responses when you open your results.
- Email goes out through Peiley's sender address with your name as the sender. There are no open or click statistics.
Frequently asked questions
Can I use my own branding?
Yes, your own colours and logo are available from Basic (€9.99/mo).
Can I open the answers in Excel?
Yes. Export the answers as CSV for Excel, or make a PDF report by printing to PDF.